AI Chatbots' Role in Customer Service: To Improve It, Not Replace It
Can AI chatbots replace humans in customer service in the future? Many myths surround this conversation. As you know, artificial intelligence is gaining prominence and being used in customer services. AI chatbots enhance customer service with 24/7 availability, scalability, consistency, and cost-effectiveness. However, they still have limitations. The human touch is crucial, encompassing aspects like emotional intelligence, critical thinking, problem-solving, building rapport, and personalization. While AI chatbots can suggest and analyze real-time solutions, human interaction remains essential for customer satisfaction.